Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at carrie_b20@hotmail.com. Please note that returns will need to be sent to the following address: [1255 Anzac Avenue Kallangur ]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at carrie_b20@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We  do not accept returns for change of mind and any promotions. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. we do not offer exchanges for change of mind.

Refunds
in the case of damaged products we will replace your product. we do not offer refunds in the case that something is wrong with your order we will rectify the issue replacing the product or offering a discount, the only time a refund may be granted is with a proven allergic reaction to our product. please contact us at carrie_b20@hotmail.com.